Digital-download policy
Because a digital file cannot be returned after access, completed downloads are normally non-refundable.
FunPrintly policies
Refund Policy
Clear, fair support for digital purchases.
Last updated: July 30, 2026
If something is wrong
If a file is damaged, incomplete or different from its description, contact us within 14 days and we will replace or correct it.
Duplicate purchases
If you accidentally purchase the same product twice using the same email address, contact us so we can review the duplicate transaction.
Wrong product
If you bought the wrong bundle and have not downloaded it, contact us promptly. We may offer an exchange or store credit after reviewing the order status.
Personalized orders
Customized files are non-refundable once design work has started. If FunPrintly makes an error in the approved details, we will correct the file without an additional charge.
Printer and color differences
Refunds are not provided for ordinary differences caused by screens, printers, ink or paper. We recommend printing a test page and will help you check common print settings.
How to request help
Email the support address with the order email, order number, product name and a clear description or screenshot of the issue. Do not send complete payment-card details.
Approved refunds
When a refund is approved, it is returned through the original payment method. Bank or card processing times are controlled by the payment provider.
Contact
For policy questions, email SUPPORT@FUNPRINTLY.COM.